trackd Frequently
Asked Questions

Creating a trackd account takes under two minutes. Visit trackd.bet, click the registration button, and fill in your name, email address, mobile number and date of birth. You must confirm that you are aged 18 or above. Once your details are submitted, a verification code will be sent to your mobile number via SMS. Enter the code to activate your account and you can begin depositing immediately using bKash, Nagad, Rocket or any supported payment method.

trackd requires identity verification before your first withdrawal is processed. Accepted documents include your National ID Card (NID), passport, or a government-issued birth certificate that confirms your full name and date of birth. You will also need to provide proof of your payment method — for example, a screenshot of your bKash or Nagad account showing your registered mobile number. Upload documents directly through the "Verification" section of your account dashboard. Standard KYC review is completed within 24 hours on business days.

You can reset your trackd password from the login page in seconds. Click "Forgot Password", enter the email address registered to your account, and a secure reset link will be sent to your inbox within two minutes. Follow the link, enter a new password of at least eight characters (mix of letters, numbers and symbols recommended), and confirm. If you no longer have access to your registered email, contact the 24/7 live chat support team who can verify your identity through your registered mobile number and NID details instead.

No — trackd strictly allows one account per person, per household and per device. Creating duplicate accounts (sometimes called multi-accounting) is a violation of the trackd Terms & Conditions and may result in all associated accounts being permanently suspended and any balances being forfeited. If you believe a duplicate account has been created using your details without your permission, contact our support team immediately at [email protected] so we can investigate and secure your account.

To permanently close your trackd account, navigate to Account Settings > Close Account, or contact our live chat support team directly. Before closure, any verified real-money balance will be returned to your registered payment method within five business days. If you are closing your account due to concerns about your gambling habits, we strongly recommend considering our self-exclusion tool first, which gives you a structured break without losing your account history. See the Responsible Gaming section of this FAQ for more details.

bKash deposits on trackd are credited instantly in the vast majority of cases — typically within 30 seconds of a successful bKash transaction confirmation. If your deposit has not appeared after five minutes, check that the transaction reference number in your bKash app shows a "successful" status. If it does but your trackd balance has not updated, contact live chat with your bKash transaction ID and our team will manually credit your account within 15 minutes. All bKash deposits use our dedicated merchant number displayed at checkout.

The minimum deposit on trackd is ৳200 BDT across all supported payment methods including bKash, Nagad, Rocket and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank or City Bank, the minimum is ৳500 BDT due to standard bank processing thresholds. There is no maximum deposit limit set by trackd by default, though you can set your own personal deposit limit at any time from the Responsible Gaming section of your account dashboard.

The minimum withdrawal amount on trackd is ৳500 BDT for mobile wallet methods (bKash, Nagad, Rocket, Upay) and ৳1,000 BDT for bank transfers. Withdrawals are processed after KYC verification is complete. Mobile wallet withdrawals are typically completed within one to four hours; bank transfers may take one to three business days depending on your bank's processing schedule. trackd does not charge a withdrawal fee — any fees are those applied by your payment provider, which you should check directly with them.

Yes — trackd fully supports Nagad and Rocket for both deposits and withdrawals alongside bKash. Nagad deposits are processed instantly, while Rocket transfers are typically credited within five minutes. Upay is also accepted for deposits. To use any of these methods, select the relevant option from the Cashier section of your account, enter the amount in BDT, and follow the on-screen steps to complete the transaction via your mobile wallet app. Always use the mobile number registered to your trackd account to ensure smooth processing.

Withdrawal delays on trackd are usually caused by one of three things: pending KYC verification, an active bonus with unmet wagering requirements, or a mismatch between your registered payment details and the withdrawal destination. Rejections can also occur if your account has an open responsible gaming flag or a compliance review in progress. Log in to your dashboard and check the "Withdrawal Status" page for a specific reason code. If the reason is unclear, contact live chat with your withdrawal reference number and our team will resolve it promptly.

trackd covers a wide range of cricket betting markets designed specifically for Bangladeshi fans. You can bet on match winner, top batsman, top bowler, total runs, number of sixes, method of first dismissal, and live in-play markets during BPL, IPL, T20 World Cup, ICC tournaments and international Test and ODI series featuring the Bangladesh Tigers. Markets are updated in real time and odds reflect both pre-match analysis and live match conditions. Check the Cricket section of trackd for the full list of upcoming fixtures and available markets.

All slot games on trackd use certified Random Number Generators (RNG) audited by independent testing agencies, ensuring every spin result is genuinely random and cannot be predicted or manipulated. The Return to Player (RTP) percentage varies by game — most trackd slots carry an RTP between 95% and 97.5%. Individual game RTPs are published in each game's information panel, which you can access by clicking the "i" icon before starting a game. High-volatility games offer larger but less frequent wins; low-volatility games pay out smaller amounts more regularly.

Yes — trackd is fully optimised for mobile browsers on Android and iOS devices. You do not need to download a separate app; simply open your mobile browser, navigate to trackd.bet, and log in to your account. All games — including slots, live casino tables, cricket betting and fish shooting games like Fishing Yi Lu Fa — load directly in the browser with the same full-featured experience as desktop. For the best performance, use the latest version of Chrome or Safari and ensure you have a stable internet connection (4G or Wi-Fi recommended for live dealer games).

The trackd casino library is powered by leading international game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi, among others. Pragmatic Play supplies the majority of our slots and live dealer tables; Evolution Gaming powers our flagship live roulette, baccarat and live game show titles; and Spribe provides Aviator and other crash-style games. Each provider is independently certified for fair play and their games are tested regularly to ensure compliance with international gaming standards.

trackd offers a welcome bonus to newly registered players on their first qualifying deposit. The bonus amount and match percentage are displayed on the Promotions page at the time of your registration — current offers may include a 100% deposit match up to ৳20,000 BDT. To claim the welcome bonus, opt in during the deposit process by selecting the relevant bonus from the cashier screen. Welcome bonuses are subject to wagering requirements and minimum deposit thresholds — full terms are listed on the individual promotion page before you opt in.

A wagering requirement (also called a "rollover" or "playthrough") specifies how many times you must bet your bonus amount before the resulting winnings can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place bets totalling ৳20,000 before withdrawing. On trackd, progress toward your wagering requirement is tracked in real time in the "My Bonuses" section of your dashboard. Different game types contribute at different rates — slots typically contribute 100%, while table games and live casino may contribute at a lower rate. Always read the individual promotion terms before claiming.

Yes — trackd runs regular promotional campaigns that include free spins on selected slot titles, weekly cashback offers on net losses, and reload bonuses for existing players. During major cricket tournaments such as the BPL or T20 World Cup, trackd frequently runs cricket-specific promotions including enhanced odds, free bet credits and prize pool tournaments. Seasonal promotions tied to Eid, Pohela Boishakh and other Bangladeshi occasions are also offered throughout the year. Check the Promotions page regularly or enable notifications in your account settings to stay updated on the latest offers.

trackd operates a tiered loyalty programme that rewards players based on their real-money activity. Every eligible bet earns loyalty points that accumulate over time. As your points total grows, you progress through reward tiers — each tier unlocking better benefits such as higher withdrawal limits, faster processing times, personalised bonus offers, and a dedicated account manager at the highest VIP levels. Points can also be exchanged for bonus credits at a rate displayed in the Loyalty section of your account dashboard. The programme is open to all verified trackd members automatically — no separate signup is needed.

Yes — if you have claimed a bonus but no longer wish to complete the wagering requirement, you can forfeit it at any time from the "My Bonuses" section of your account dashboard by clicking "Cancel Bonus". Note that forfeiting a bonus will also remove any winnings generated from that bonus that have not yet met the wagering requirement. Your original deposited real-money balance (excluding bonus funds) remains intact and can be withdrawn normally once any required verification steps are complete. If you cannot locate the cancel option, contact live chat support and the team will process the forfeiture for you.

trackd is a safe and reliable platform built with player security as a core priority. All data transmitted between your browser and the trackd platform is protected by 256-bit SSL encryption — the same technology used by international banks. Account funds are held in segregated accounts, meaning your balance is kept separate from the company's operational funds at all times. trackd also employs two-factor authentication (2FA), fraud detection systems and regular third-party security audits to maintain platform integrity. For peace of mind, all games are supplied by certified international providers with independently verified RNG certification.

The minimum age to register and play on trackd is 18 years old. This is a strict requirement that applies to all players regardless of location. During the KYC verification process, trackd confirms your date of birth against your submitted identity document. Any account found to belong to a person under 18 will be immediately suspended, all funds returned to the payment source, and any winnings forfeited. trackd takes its under-18 protection obligations seriously and we encourage parents and guardians to use parental control and filtering software to prevent minors from accessing gambling platforms.

You can set a daily, weekly or monthly deposit limit directly from the Responsible Gaming section of your trackd account dashboard. Enter your preferred limit in BDT and confirm — the limit takes effect immediately. Once set, you cannot deposit more than your chosen limit within the defined period, regardless of payment method. Increasing a deposit limit requires a 24-hour cooling-off period before the higher limit becomes active, giving you time to reconsider. Decreasing a limit is instant. We recommend setting a limit that reflects only what you can comfortably afford to spend on entertainment.

Self-exclusion on trackd allows you to block yourself from accessing your account for a chosen period — from 30 days up to five years, or permanently. During a self-exclusion period, your account is suspended, you cannot log in, and all marketing communications from trackd are stopped. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, select your exclusion period, and confirm. The suspension is immediate. If you need help activating self-exclusion or require an emergency account suspension, contact our support team via live chat or email at [email protected] at any time of day.

If you feel that gambling is negatively affecting your life, finances or relationships, please reach out for support immediately. trackd's responsible gaming team is available 24/7 via live chat and can help you activate account controls or simply talk through your concerns confidentially. External support resources available to players in Bangladesh include the National Mental Health Helpline (16789), Gamblers Anonymous (gamblersanonymous.org), GamCare (gamcare.org.uk) and BeGambleAware (begambleaware.org). You can also read our full Responsible Gaming guide at trackd.bet/responsible-gaming for detailed self-assessment tools and step-by-step guidance.

Two-factor authentication adds a critical extra layer of security to your trackd account. To enable 2FA, go to Account Settings > Security > Two-Factor Authentication and follow the on-screen steps. trackd supports SMS-based 2FA and authenticator app 2FA (compatible with Google Authenticator and Authy). Once enabled, every login from a new device will require both your password and a one-time code, making it significantly harder for unauthorised users to access your account even if your password is compromised. We strongly recommend all trackd players enable 2FA, particularly those with higher account balances.